Account deletion policy while uploading app on AppStore

I have a healthcare app to be uploaded on appstore. It has SignUP process but as of now no account deletion process.

Account deletion is not a straight forward process in the system . It has to be redirected via customer service .

So for now can i redirect user to customer support URL on a button click within the app.

From customer support user can have option to call, message or raise request for account deletion.

MacBook Air 13″, macOS 14.0

Posted on Oct 19, 2023 3:22 AM

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2 replies

Oct 19, 2023 7:00 AM in response to Kajal_Sharma

Your posting makes me not want to use your app.


From a technical perspective, your posting can be inferred to mean your database environment particularly around data security and data retention is in some trouble, and you’re seemingly trying to defer or to entirely avoid fixing it.


I’d also wonder what data those support reps might have access to, too.


Being healthcare, you might get away with the “highly regulated industry” path here, but you will most definitely want to review this whole quandary with your corporate legal representatives, and your information security representatives.


Account deletion requirement starts June 30 - Latest News - Apple Developer


Oct 19, 2023 9:01 AM in response to Kajal_Sharma

Kajal_Sharma wrote:

I have a healthcare app to be uploaded on appstore. It has SignUP process but as of now no account deletion process.
Account deletion is not a straight forward process in the system . It has to be redirected via customer service .
So for now can i redirect user to customer support URL on a button click within the app.
From customer support user can have option to call, message or raise request for account deletion.

This is a user-to-user support for users of Apple devices. We cannot give advice regarding submission of App Store apps. Even Apple's own App Review won't do that. You have to build the app first and submit. If it gets rejected, then you will either have to abandon the app or change your policies.

Account deletion policy while uploading app on AppStore

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