Need Help Accessing iCloud Account, Recovery Info Outdated

Hello everyone,


I find myself in a bit of a pickle and could really use your help. I can't access my old iCloud account which I had created when I was younger. This account holds all of my father’s contacts and it’s really important for me to get access to it.


The problem is, I can’t reset the password via the associated email since the account is locked and the email address (@live) has been deleted by Microsoft due to inactivity. Moreover, I don’t remember the answers to some of the security questions accurately.


I am willing to provide any necessary proof of identity to show that I am the rightful owner of the account. My identity has remained the same since the account was created, haha.


Does anyone have any advice or steps I could follow to recover access to my account? Any help would be greatly appreciated!


I have already reached out to the first level of iCloud support but didn't get much help there. They were unable to assist me in regaining access due to the outdated recovery info.

By posting here, I'm hoping that someone who may have faced a similar situation could share their experience or advice on how I could solve this issue. I am more than willing to follow any procedures or provide further information if it helps in recovering my account.


Thank you so much!

Posted on Oct 19, 2023 2:45 AM

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Oct 20, 2023 7:30 AM in response to elwld

Hi elwld,


We appreciate you reaching out in Apple Support Communities for help with your Apple ID.


From the information you have shared, the only remaining option we know of is going to be starting a request for account recovery. You can find the details here, How to use account recovery when you can’t reset your Apple ID password - Apple Support.


Have you spoken with Microsoft to see if there is a possibility of recreating that email address?


We hope this information helps.



Good luck!

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Need Help Accessing iCloud Account, Recovery Info Outdated

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