​​ ​

The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.


You can continue to find trusted guidance and support on the official Apple Support site. 


We want to thank the community members who have contributed their time and expertise to help others with their Apple products.


Apple Wallet

Unable to add bank debit card to wallet, receiving error unable to add card.

iPhone 12 Pro Max, iOS 16

Posted on Oct 19, 2023 7:15 AM

Question marked as Top-ranking reply

Posted on Oct 19, 2023 7:22 AM

Sometimes if you use the camera to scan the card it's not scanning it properly especially in low light conditions, so check carefully what has been scanned and if wrong just edit it manually. If it still doesn't work because you can't activate the card then you should contact your bank and ask how to do it, maybe you need to activate it on the phone?

If you can't add a card to Apple Wallet to use with Apple Pay – Apple Support (UK)


1 reply
Question marked as Top-ranking reply

Oct 19, 2023 7:22 AM in response to CactusFlower777

Sometimes if you use the camera to scan the card it's not scanning it properly especially in low light conditions, so check carefully what has been scanned and if wrong just edit it manually. If it still doesn't work because you can't activate the card then you should contact your bank and ask how to do it, maybe you need to activate it on the phone?

If you can't add a card to Apple Wallet to use with Apple Pay – Apple Support (UK)


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Wallet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.