"123" key on the on-screen keyboard is unresponsive.

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"123" key on the on-screen keyboard is unresponsive.

Select latest version of PayPal app, app asks for password. The iOS supplied keyboard displays a “key” symbol at the top of the keyboard which when selected brings up a 1password display which asks for a password. An IOS supplied keyboard is displayed. To enter numbers, a numeric key at the lower left of the keyboard must be pressed. Pressing this key has no effect, therefore numbers cannot be entered. Since this is a 1password display I contacted 1password. They could not replicate the problem and related that the keyboard in this display is provided by IOS.

I have a model A2378 iPad Pro running IOS 17.0.3, using the latest version of PayPal

[Re-Titled by Moderator]

iPad 2, iOS 9

Posted on Oct 19, 2023 9:08 AM

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Answer 1

Lager1

Community Specialist

Oct 20, 2023 11:33 AM in response to maryrhoden

Hi maryrhoden,

The following steps address what you're describing specifically, and should provide a solution if this is only happening with the PayPal app

If an app unexpectedly quits, stops responding, or won’t open:

If you have followed the steps correctly and you still have the issue, let us know if you get any new alerts or error messages when trying, as those may help us determine what might be causing the issue.

If you still have questions, you will need to continue to work with PayPal support for help with their app.

Cheers!

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"123" key on the on-screen keyboard is unresponsive.

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