Restoring backup from iTunes not working

I backed up my old phone using iTunes and bought a new one (traded in my old one so it’s not with me anymore). I tried to restore the backup into my new phone via iTunes in my PC and it’s stuck in “estimating time remaining”. I left it there overnight for 7 hours but when I woke up it was still the same! Is there a fix to this?

iPhone 12, iOS 16

Posted on Oct 19, 2023 10:41 AM

Reply
1 reply

Oct 20, 2023 10:22 AM in response to njnwk

Hello njnwk,


We understand you aren't able to restore a backup of your old iPhone to your new one. The first thing to do is to make sure your current iOS is on the latest version available. If you have iOS 16, the latest version is iOS 16.7.1. If it's iOS 17, the latest version is iOS 17.0.3.


Update your iPhone or iPad


Then, if you still aren't able to restore your backup, walk through the steps in this helpful article: If you can't update or restore your iPhone or iPod touch


That should help you get your new iPhone setup with your backup.


All the best.

Restoring backup from iTunes not working

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