Apple logo blinks every exactly 12 seconds, but won't turn on

Phone feel from the table on a hard ground, made a strong noise, screen didnt broke but phone turned off. When trying turning in logo blinks but nothing happens, when plugged to power supply, logo blinks exactly every 12 seconds. Tried hard reset without success. Any suggestion?

iPhone 5c, iOS 10

Posted on Oct 20, 2023 1:42 AM

Reply
1 reply

Oct 21, 2023 7:24 AM in response to encontrethiago

Hi encontrethiago,


Since your device keeps restarting to the Apple logo, we recommend that you try the steps here: If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly


To perform the recommended troubleshooting steps via the link above, complete the steps in the section below.


Check your software
Make sure that your device has the latest version of iOS or iPadOS and that your apps are up to date. If the issue continues after updating your software and apps, check your hardware.

Check your hardware
On an iPhone 6 or later, check your battery health under Settings > Battery > Battery Health & Charging.
If your battery doesn't need service, and your iPhone, iPad, or iPod touch continues to frequently restart or turn off, contact Apple Support.
If your apps quit unexpectedly, learn what to do.
If your device has a frozen screen, doesn't respond, or becomes stuck when you turn it on, learn what to do for iPhoneiPad, or iPod touch.



We recommend the steps above because they will show you what to do if your iOS or iPadOS device restarts or displays the Apple logo.


If you’re still experiencing the same issue, then, we recommend that you contact Apple Support directly so that they can work with you to find a solution.


You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service.


Thank you for participating in the Apple Support Communities.


Cheers!

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Apple logo blinks every exactly 12 seconds, but won't turn on

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