Loan denied by Barclays

Same thing happened to me as well.

I have been upgrading my iPhone every year for the last 3 years and used the Barclays monthly payment option for all these three years. However, out of the blue now I have been declined for the new upgrade.

I have had a mortgage for 2 years, (so nothing new), always paid on time.

I have had the same credit cards and been offered a higher limit even, and always pay the full amount back every month.

No other loans, and I have an excellent credit score (I can see that they have done the search on Experian too). My salary has also significantly increased since the last time I applied for an upgrade.

So go figure..

I've spoken to Barclays and they said they cannot give me the specifics, they just think I don't meet the criteria (refused to inform me on which criteria).

Oh and the mortgage is with Barclays too!

I understand that, thank you. I've come across many people in other threads who have experienced the same thing, and I was hoping someone who has gone through the same thing could advise on what they have done to resolve this issue.

You will get a letter in the mail explaining why you were denied credit.

Their phone reps are not permitted to discuss it, assuming they are even given that information.

Humans are almost never involved in the decision on whether or not to grant credit. It's all handled by machines.

I understand that, thank you. I am not looking for credit advice - I can discuss that with my financial advisor. I have just been trying to find people who may have experienced this as well to see if they have managed to resolve this issue with Apple / Barclays.

Especially as Apple has now triple charged me for the outstanding loan on my current iPhone - so I was hoping to find people who have experienced the same thing.

I did get a letter and there are no specifics in it, just a general email saying that as a responsible lender they cannot offer a credit for a variety of reasons.

I've never been refused credit in my life, and I am very conscious about my financial health, so at the very least I would like to understand why, but they don't seem to be willing to share that information anywhere.

In addition, my partner, who has the exact same mortgage, same credit card and approximately the same spending and salary, but a slightly worse credit score, has been approved for it.

This is a technical support forum. We can't counsel you on your credit or why you may or may not be granted credit. There are many many factors that come into play and, as I said, a human being is rarely involved in the decision any more.

You seem to be unaware you're not writing anyone from Apple here. This is a user to user only forum and Apple doesn't participate here. But they also have nothing to do with Barclays approval of credit.

As others have said, this is between you and Barclays and no one here can offer any help.

The only advice we can give you is to contact Barclays about this. We have no access to any account.

You will get a letter in the mail from Barclays explaining why you were denied credit.

The fact that you have paid and pay on time could be the reason…how can they make money with people who pay up….just a thought…