Voicemail suddenly changed

Have used a custom greeting on voicemail for years. Suddenly it has defaulted to factory greeting and the option for a custom greeting is greyed out. What can I do to restore / reset a custom greeting? Rebooting the phone didn't work.

iPhone 14 Pro Max

Posted on Oct 20, 2023 7:54 AM

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1 reply

TammyW_03

Community Specialist

Oct 21, 2023 9:58 AM in response to ATexan

Hey ATexan,

If you haven't already, you'll want to reach out to your carrier to look into this more as voicemail features are provided by them: Change your voicemail greeting and settings on iPhone - Apple Support

Thanks for using Apple Support Communities.

Take care!

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Voicemail suddenly changed

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