I was refunded but I don’t see it in my account

I requested refunds and received a decision which was approved for being refunded. I don’t see where they sent the refund too.

iPad, iPadOS 16

Posted on Oct 20, 2023 3:19 PM

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Question marked as Best reply

Posted on Oct 20, 2023 3:24 PM

It takes awhile after a refund is approved before it appears. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


2 replies
Question marked as Best reply

Oct 20, 2023 3:24 PM in response to TOne3900

It takes awhile after a refund is approved before it appears. See the following from Check the status of a refund for apps or content that you bought from Apple - Apple Support


When will I get the money back?


If your refund is approved, the funds are applied to the same payment method that you used to buy the item. Here's how long it takes for a refund to appear on your account or statement:


Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.


Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.


All other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.


I was refunded but I don’t see it in my account

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