Level 1

18 points

Phillips Hue Not Connecting to HomeKit

ALCON,

I tried connecting Phillips Hue 2.0 bridge to Apple HomeKit, and I receive an error: "Apple Home sync error. The operation couldn't be completed. (HFErrorDomain error6.)" I recently bought a new HomePod mini to act as the HomeKit bridge.

Here are the troubleshooting steps I have tried.

Confirmed devices are on the same network. I have a mesh WiFi network, and I made sure the bridge and HomePod are devices were connected to the main gateway.
Confirmed that I am running the latest update for iOS (17.0.3) and firmware for all Philips Hue products.
Completed a hard router reset (i.e., unplugged everything for one minute and plugged back in).
Factory reset the Philips Hue Bridge.
Went verified necessary permissions on iPhone Settings > Hue > Home Data (On) and Settings > Privacy & Security > HomeKit > Hue (On).
Toggled both permissions settings off, restarted my phone, and turned settings back on.
Deleted and recreated my home in HomeKit.
Verified HomePod mini is running the newest firmware.
Tried connecting Hue bridge from another iPhone running iOS17.0.3 and iPad Pro running iPadOS 17.0.3
Verified that Bluetooth was on and tried both iPhones and iPad again.
Moved HomePod next to Hue Bridge.

Between each step I tried reconnecting the Hue Bridge to HomeKit receiving the same error.

I have read every relevant third party website and Reddit forum looking for an answer with no luck.

Posted on Oct 20, 2023 7:01 PM

Top-ranking reply

dudleydogg

Level 1

25 points

Posted on Feb 4, 2024 10:24 AM

I came across this forum, I had a block rule intentionally on my router for port 5353 to stop broadcast flooding. I struggled with hue for days. Then, I saw this forum post.

I set the Rule to allow 5353 UDP to be UDP

Allow,any, UDP, Source Any, Src Port 5353, Destination Any, Dest port 5353, Vlan Default,

Instantly everything started working, Doorbell camera, Home Hubs, Apple TV video, and I was able to add the HUE to my new home with the new Architecture update.

My recommendation for those of you struggling with Xfinity. is to get some Generic WIFI that is NOT a router, connect your devices to that, so they have unimpeded network access to each other.

because Mdns does not need to traverse the WAN it just Local communications and it appears your router/Wifi devices have some limitations or settings you cannot access.

IN short, I was Dead in the water confused as all got out why everything was such a struggle till I allowed 5353 UDP traffic through my switches.

even my August lock works again.

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24 replies

LVB1770

Level 1

22 points

Dec 8, 2023 7:37 AM in response to Adam - Trigger Studios

I can see the Hue bridge in my Home app when I try to add “an accessory”. Similarly, Hue can see my home network and the “home” I want to add to. Just never succeeds.

No response from Phillips. My suspicion is they broke something with the last firmware update.

Dec 25, 2023 11:31 PM in response to 117-Chief

Having this issue with my parents setup. Was rock solid until last month. I have done everything talked about above and have not had any success. It was intermittent, then when I tried troubleshooting it died (connection) completely and now won’t reconnect. They too also have an Xfinity gateway. I am trying to reset and set it back up to see if the hue can be re-added again. This sucks so much as Hue has been so reliable as a HomeKit device for years and I just had them get this this summer and now it does this lol.

Mar 25, 2024 6:16 PM in response to 117-Chief

Is there any recent updates as of 3/25/24? I got home from my extended stay with family and as soon as everything updated it’s not working. Happy to hear it’s not only my problem, but frustrating nonetheless. I don’t understand the homepod answer? I have 5 mini HomePods throughout my house, so am I able to use that as a Hue Bridge?

Thank you so much for any updates/information!

Oct 21, 2023 12:25 PM in response to 117-Chief

I tried to contact Phillips support and no response

Dec 8, 2023 6:59 AM in response to 117-Chief

Have you guys had any updates on this? I’m having the same issue and haven’t been able to figure out how to get HomeKit to see the hue bridge or the Hue app to connect to home app.

Jdginky

Level 1

8 points

Feb 2, 2024 1:10 PM in response to GaryJonJon

Thanks. I have an xb7 too. I’ll call Xfinity.

Veronik

Level 1

4 points

Mar 10, 2024 1:20 AM in response to GaryJonJon

Thanks for the update. I am having the same problem, so I am going to check my modem and call Xfinity. 😊

Apr 1, 2024 1:16 AM in response to 117-Chief

Did the new xb8 solve the issue?

Apr 1, 2024 1:33 AM in response to MNHomeKit

Yes

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Phillips Hue Not Connecting to HomeKit