i can't hear the other person
when making or receiving a call . i can only hear the other person if i put my phone on speaker phone. i have tried resetting my phone and other things on line.
iPhone 12 Pro
Question marked as
User profile for user:
Lindsay_B.
User level:
Community Specialist
Hi there $amiam,
If you are having an issue hearing through the iPhone receiver while on call, you can use the troubleshooting targeted for it outlined in the Apple Support article If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker - Apple Support.
Should you still have issues hearing after that, it may mean there is a physical, hardware issue with the receiver speaker. To determine if that is the case, you can schedule a reservation at an Apple Store or Apple Authorized Service Provider to have a Genius or Apple-certified technician inspect the device. You can find your nearest location here: Apple - Find Locations
Alternatively, you can reach out to Apple Support directly to get more information and review your options. You can reach them here: Get Support
Have a wonderful day!