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Cannot create a new primary iCloud email

I had created my Apple ID using gmail way back when, and now I wanna create an iCloud email as well. For whatever reason, I cannot see the "iCloud mail" option in my Apple ID settings or in my online iCloud account as well.

When I go to iCloud.com/mail, I get the following screen.


Why is it not available at all? Is this an iCloud+ membership thing? I highly doubt that because my family members use an iCloud mail account without any iCloud+ membership.


Any help would be appreciated. Thanks!

MacBook Air, macOS 14.0

Posted on Oct 21, 2023 8:40 AM

Reply
1 reply

Oct 22, 2023 9:16 AM in response to harshil259

Hi harshil259,


We'd like to share a resource that might help. To clarify, you're asking how to create an entirely new Apple ID with an @iCloud address, correct? If so, this has the steps you need: Create a primary email address for iCloud Mail - Apple Support


If these are the steps you're following and the issue persists, reach us directly with this link: Get Support


Take care.

Cannot create a new primary iCloud email

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