Persistent horizontal lines appear on iMac screen

I am reaching out to share an ongoing issue I, along with several other users, have been experiencing with our iMac 24-inch models, and to seek a collective resolution.


Problem Description:

  • Persistent horizontal lines appear on the screen, which significantly hampers the usability and visual appeal of the device.
  • This problem arises without any physical damage, and despite the stationary nature of the device.


Steps Taken:

  • Connected to an external display: The external display works fine, indicating the issue is with the iMac's internal display.
  • Reinstalled the OS: The problem persisted post reinstallation.
  • Avoided operating the iMac for a week: No change in the situation.


Concerns:

  • The cost of screen replacement is high, and there's no assurance that it will resolve the issue permanently.
  • The quality concern is alarming especially for a brand that positions itself as a premium segment player.
  • The support received thus far has been unsatisfactory, with no definitive solutions provided apart from a costly screen replacement suggestion.





Please do not ask us to visit to service center and replace the screen for 650USD + , problem happens mostly after warranty.


[Edited by Moderator]

iMac (M1, 2021)

Posted on Oct 21, 2023 10:40 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 10, 2025 3:32 AM

UPDATE


I faced an overheating issue in the top right corner of my 2021 M1 iMac 24”, which eventually led to display failure with burn marks and a smoke smell after 2.5 years of usage. Initially, Apple India denied free repair as the device was out of warranty and offered only paid service. I escalated the case to Apple USA with proof that this was a known horizontal lines issue (widely reported in forums and media) and highlighted the severe safety threat to my family. After sharing high-resolution photos, videos, and diagnosis reports, and insisting on escalation to their engineering team, Apple granted me a one-time exception (CS Code) for a free display replacement. 🙏 After 90 days of usage with the new display, it is working completely fine, and I sincerely thank Apple for their credibility and for standing by their customers in critical situations.




Similar questions

524 replies

Sep 11, 2025 9:53 PM in response to docmartinhk

Apple auto-emailed me, inc:


Congrats docmartinhk! At the time of this email, your reply was upvoted for the first time:


[quoted my comment]


And the thread was viewed 91829 times. This means that you helped both the person who voted on your reply as well as everyone who viewed the thread.


  • actually, only "helped" by letting others know another has this problem, and showing Apple Store this thread and posts likely won't help with getting display replaced without full payment. Which is not really helpful.

  • And having so many views, seems to indicate a real issue; it's not the only thread on this either.

Oct 6, 2025 2:54 AM in response to latVm

Same problem for me. Today I used the computer for an hour in the morning then looked at my screen's wallpaper, noticed the image was pixelated. Very odd. Hadn't seen that before. Restarted the computer, then this problem started - on the lower 1/3 of my screen, with a little bit of flickering. Bought my M1 iMac 2021.7.24, always turn on air conditioning & or a small portable fan behind the screen if I notice the cord getting hot. I haven't noticed a hot screen like other people on this thread.

Oct 10, 2025 5:42 AM in response to latVm

I have had the same issue starting September 28 2025.

I took my M1 iMac into the genius bar and left it for inspection. It has always been in a dry, dust-free environment in my small office without issues. I was told it would be $550 or so for repairs and perhaps another $90 in labor. I can't use my business mac like this, and the use of another monitor has made my eyes worse in the past two weeks. Photos attached.


[Edited by Moderator]

Oct 28, 2025 7:54 AM in response to IkeApple

what?


you mean " She also told me that I have to stop using my iMac now " Than how One going to use for work ? If some only just own one computer that is the iMac.


curious how your lines spread the time frame...


Currently my line appear at the bottom , I still can use easy for my eyes at least as I drag the browser up but I do suspect worry the Lines will spread to entire screen just matter of time...

Nov 1, 2025 9:38 AM in response to latVm

I read through this link. Thank you to all that put so much effort into explaining the problem. I just spent a few hrs on with chat and by phone with tech support. I got ZERO help. This is OBVIOUSLY a mfg problem and apparently well documented. Yet Apple continues to ignore the issue. This was my first apple product any my last. What a disappointment. I will continue to monitor this link and others. In the mean time looks like I will be spreading the word about the integrity of the company.

Nov 11, 2025 7:40 AM in response to latVm

I am having the same issue with my iMac with M1 processor. One night the screen suddenly started to flick and persistent horizontal black lines started to show on the screen. After a few days, these lines disappear but they came back recently and are persistent now. I also noticed that the top right corner of the screen became very hot. I am not sure whether they are related.

Nov 12, 2025 8:41 AM in response to latVm

Same thing happened to me, Apple Support was next to useless. Said it wasn't currently on their radar as a consistent issue with this computer so they wouldn't cover it and I would have to pay upwards of $1000 to have it replaced. This computer is heating up to the degree that I burnt my finger and if anything were to be touching that part of the screen I have no doubt it would catch on fire. Very disappointed with Apples attention to this issue, especially since it is a hardware issue for many users and not user damage. Will not be purchasing another iMac, that's for sure.

Nov 12, 2025 6:23 PM in response to RafaelBastos

This is Purely just " Luck " in the sense , Apple support. Yeah some get replacement " just for this case " but Apple still don't deny this line problem is cause by themself come design etc. Ever since from M1 now to M4 users also encounter.


Not been negative , Despite the screen been changed. After One year or just this Lines Suddenly appear thing will reappear. Even Tech who repair , fix Apple products for years already highlighted is Apple design flaws and weird why they use back the same stuffs. They claim " maybe Apple just happen get low quality parts or whatever " but summary is Even the screen been replace, the Lines problem will reappear.



I feel some managed to get free screen replace, faster trying to sell it off.

Nov 17, 2025 2:54 PM in response to latVm

Loreley Community,


For me it's not sooo bad, but the lines happens in the last 10 lines of the screen.

I contact the service line and they told me to wipe away my dust from the screen.. DOH

This is now 2 Month away and nothing happens.. the lines are still there and I have confirmed with that.

What Im ****** on is, that the operators think, we are dump.

Im not so confirm in writing englisch, im from Austria.


My Mac 24", M1, 2TB SSD is from 2022.

I Have this failure since 3.3.2025.


What should I do?


We need, that Apple produce a Incall for these faulty System.



Persistent horizontal lines appear on iMac screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.