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User profile for user: geraldine273
geraldine273 Author
User level: Level 1
8 points

Cannot get Amazon Prime Video app to work since OS update on MacBook Pro.

Since I updated to Mac OS Big Sur 11.7.10, I cannot get Amazon video to work on my MacBook Pro. When I try to launch the app, I get the following message: "You can’t use this version of the application “Prime Video” with this version of macOS. You have macOS 11.7.10. The application requires macOS 11.4 or later."


Until the software update, this app worked fine on my MacBook. This message from Prime Video doesn't make sense to me as surely I have a later version than the minimum version required...


Advice welcomed on what I can do to solve this.

MacBook Pro 13″, macOS 11.7

Posted on Oct 21, 2023 1:13 PM

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User profile for user: Sousei
Sousei
User level: Level 1
13 points

Posted on Oct 25, 2023 5:36 PM

I was in the same situation. However, when I selected Prime Video in the App Store and went to the page where only Prime Video was displayed, an "Update" option appeared. Before going to the page where only Prime Video is displayed, "Open" is the only option, but when you go to the single page, "Update" appears. From there I chose to update the app, and now the app is working. Try it.

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User profile for user: Sousei
Sousei
User level: Level 1
13 points

Oct 25, 2023 5:36 PM in response to geraldine273

I was in the same situation. However, when I selected Prime Video in the App Store and went to the page where only Prime Video was displayed, an "Update" option appeared. Before going to the page where only Prime Video is displayed, "Open" is the only option, but when you go to the single page, "Update" appears. From there I chose to update the app, and now the app is working. Try it.

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Cannot get Amazon Prime Video app to work since OS update on MacBook Pro.

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