Cannot get Amazon Prime Video app to work since OS update on MacBook Pro.

Question

Level 1

8 points

Cannot get Amazon Prime Video app to work since OS update on MacBook Pro.

Since I updated to Mac OS Big Sur 11.7.10, I cannot get Amazon video to work on my MacBook Pro. When I try to launch the app, I get the following message: "You can’t use this version of the application “Prime Video” with this version of macOS. You have macOS 11.7.10. The application requires macOS 11.4 or later."

Until the software update, this app worked fine on my MacBook. This message from Prime Video doesn't make sense to me as surely I have a later version than the minimum version required...

Advice welcomed on what I can do to solve this.

MacBook Pro 13″, macOS 11.7

Posted on Oct 21, 2023 1:13 PM

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Answer 1

Best reply

Sousei

Level 1

13 points

Oct 25, 2023 5:36 PM in response to geraldine273

I was in the same situation. However, when I selected Prime Video in the App Store and went to the page where only Prime Video was displayed, an "Update" option appeared. Before going to the page where only Prime Video is displayed, "Open" is the only option, but when you go to the single page, "Update" appears. From there I chose to update the app, and now the app is working. Try it.

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Answer 2

John Galt

Level 10

141,634 points

Oct 21, 2023 1:34 PM in response to geraldine273

The app is obviously defective:

... which you have.

Contact Amazon for support.

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Answer 3

Mar 14, 2024 8:52 AM in response to Sousei

Sousei,

I'm not clear on your steps here. I've attempted the steps but cannot replicate them. I was not able to find any place in App Store where Amazon Prime Video or Prime Video was listed and the option to "Open" was there. Can you please reword the steps or tell me what I'm doing incorrectly?

Thank you Scott!

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Answer 4

Mar 14, 2024 8:58 AM in response to geraldine273

Bigger screen

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Cannot get Amazon Prime Video app to work since OS update on MacBook Pro.

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