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Belspring Author

Level 1

4 points

Family member who is Sharing has died

I’m trying to update my payment method, but am unable because my husband was the original organizer of our Family Plan and he passed away 14 months ago. What are my options?

Posted on Oct 21, 2023 2:38 PM

Top-ranking reply

kamote0628

Community Specialist

Posted on Oct 22, 2023 1:15 PM

Hi Belspring,

We're sorry for your loss.

You may be able to request access to a deceased family member's account.

You can learn more about it in the article below.

How to request access to a deceased family member's Apple account - Apple Support

If getting access to the account is not possible, we recommend that you team up with our Billing experts.

Our Billing experts are in a better position to answer billing-related questions.

You can use this link to reach out to them: Get Support

Take care!

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Family member who is Sharing has died

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