I have an iPhone 13 and the software was updated to 16.7.1. When I connect to CarPlay, I get the Connection Failed message. Make sure your iPhone is unlocked. My car is listed under Apple CarPlay. I’m Bluetooth enabled. I have CarPlay enabled under screens/Focus.
iPhone 13 Pro
Hi Milly3,
If CarPlay isn't working as expected, please check out this link, which has information that can help resolve some CarPlay issues: If you need help with CarPlay
What you need to use CarPlay
* Make sure that your country or region supports CarPlay.
* Make sure your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
* Make sure that your iPhone has the latest version of iOS.
Check your wired or wireless connection and your iPhone settings
If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
Thanks!
Hi Milly3,
If CarPlay isn't working as expected, please check out this link, which has information that can help resolve some CarPlay issues: If you need help with CarPlay
What you need to use CarPlay
* Make sure that your country or region supports CarPlay.
* Make sure your car supports CarPlay. If you're unsure if your car supports CarPlay, contact the vehicle manufacturer.
* Make sure that your iPhone has the latest version of iOS.
Check your wired or wireless connection and your iPhone settings
If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:
1. Check your connection to your CarPlay stereo:
* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.
* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.
2. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.
3. Restart your iPhone and your car.
4. Make sure that Siri is on.
5. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.
6. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.
7. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.
If you still have issues connecting to CarPlay, contact Apple Support.
Thanks!
Thanks Brittany1416,
I tried all of the items listed in your response. I have a VPN on my phone. When I turned that off, Apple CarPlay worked like a charm. I’m using Express VPN. I have a feeling that app is not working well with the CarPlay app.
Hey Milly3,
Nice work narrowing down and isolating the issue down to the culprit app. What you've discovered might be something to bring up to the developer of that app. If you're not sure How to contact an app developer, check out this page for details.
Take care.
I keep getting a “connection failed” message when I connect my iPhone to Apple CarPlay. It worked yesterday. Can you provide some advice.
