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Level 1

4 points

Why can’t I remove payment from iPhone 11 Pro Max?

I am trying to download another app. But it keeps saying that I have active subscription and I don’t.

iPhone 11 Pro Max, iOS 16

Posted on Oct 22, 2023 12:08 AM

Top-ranking reply

Level 10

209,061 points

Posted on Oct 22, 2023 2:17 AM

See -> Remove a payment method from your Apple ID

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.

Do you have a subscription? You can cancel iCloud+ and cancel other subscriptions from Apple. When your subscription period is over, remove your payment method.
If you're in a Family Sharing group and you use purchase sharing, the family organizer must have a payment method on file. If you're the family organizer, turn off purchase sharing, then remove the payment method.
If you have an unpaid balance, you might not be able to remove a payment method. Instead, change your payment method.
👉 👉 If you still can't remove a payment method, contact Apple Support.

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