icloud sync pending for months

Hello,

My mac's synchronisation to icloud doesn't work. It has been pending for the past weeks, or even months. The notification says "sending" and "downloading" but it doesn't load any further. I've already updated the OS to Monterey 12.7 (the most recent OS I suppose I can get on a 2015 Mac and I've deleted much stuff to get more storage. Therefore, when I go to icloud on my phone I don't see the most recent files etc from my mac.


Would you know how should I solve it ? or is it even possible to make it load?

Thank You

MacBook Air 13″, macOS 11.7

Posted on Oct 22, 2023 11:57 AM

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Question marked as Top-ranking reply

Posted on Oct 23, 2023 1:18 PM

Hello marysiaroki,


Thank you for using Apple Support Communities. You mentioned that you're experiencing issues with data not fully syncing to your iCloud. If so, we'd like to help out by recommending some isolating steps that you can try. Let's follow the steps below:


1.) Make sure your network is using the recommended settings: Recommended settings for Wi-Fi routers and access points - Apple Support

2.) If possible, connect to a completely different network. This is a great isolating step to try.

3.) Make sure your date and time settings are set up correctly: If your iCloud Contacts, Calendars, or Reminders won’t sync - Apple Support

4.) Another steps you can try is to test this issue in safe mode. This step can help isolate possible software related issues: Use safe mode on your Mac - Apple Support


If you're using an Intel-based Mac
If you're not using a Mac with Apple silicon, you're using an Intel-based Mac.
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. If you can't start up in safe mode, make sure that your Mac isn't using a firmware password.



Depending on your results, follow the steps under “If the issue continues in safe mode” or “If the issue doesn't continue in safe mode”.


We hope these steps help you. Thank you for using Apple Support Communities.






Similar questions

1 reply
Question marked as Top-ranking reply

Oct 23, 2023 1:18 PM in response to marysiaroki

Hello marysiaroki,


Thank you for using Apple Support Communities. You mentioned that you're experiencing issues with data not fully syncing to your iCloud. If so, we'd like to help out by recommending some isolating steps that you can try. Let's follow the steps below:


1.) Make sure your network is using the recommended settings: Recommended settings for Wi-Fi routers and access points - Apple Support

2.) If possible, connect to a completely different network. This is a great isolating step to try.

3.) Make sure your date and time settings are set up correctly: If your iCloud Contacts, Calendars, or Reminders won’t sync - Apple Support

4.) Another steps you can try is to test this issue in safe mode. This step can help isolate possible software related issues: Use safe mode on your Mac - Apple Support


If you're using an Intel-based Mac
If you're not using a Mac with Apple silicon, you're using an Intel-based Mac.
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac. 
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. If you can't start up in safe mode, make sure that your Mac isn't using a firmware password.



Depending on your results, follow the steps under “If the issue continues in safe mode” or “If the issue doesn't continue in safe mode”.


We hope these steps help you. Thank you for using Apple Support Communities.






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icloud sync pending for months

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