When I try to watch shows on Apple TV, I can see the recap of the previous season (Invasion, Foundation) and then once the recap finishes and the new episode should start, I get an error message saying “Unable to play.” I’ve tried using AirPlay from my phone to the TV and a similar thing happens - once the recap is over, AirPlay stops.
G109X,
Hello docruth,
Welcome to the Apple Support Communities.
It may help to update and restart your Apple TV:
Restart Apple TV - Apple Support
Update your Apple TV - Apple Support
If the issue continues, please continue with these troubleshooting steps: If you can't watch or stream movies and TV shows in the Apple TV app.
Please contact Apple Support directly if you continue to notice any unexpected behavior: Apple Support.
All the best!
Hello docruth,
Thanks for clarifying. Please try resetting the app:
Reset the Apple TV app - Apple Support
If you still have issues, then see:
https://support.roku.com/article/360036652634
and
https://channelstore.roku.com/details/a20e3c294993147c6cda435497594031/apple-tv
Since you are using a Roku, try this support option from Roku also: https://support.roku.com/article/208755108
If you need more help, please contact Roku support: https://s.apple.com/dE4n1u4g3n
If they can't help and it's still only the Apple TV app, please contact Apple Support to dig into this more with you:
Thanks.
I think you misunderstood. I'm trying to use the Apple TV app on a TCL Roku TV where it used to work perfectly well. I reset the TV to factory settings and now the Apple TV app won't even start up. It works fine on my phone and computer, but if I try to cast from my phone to the TV to watch, everything stops after the recap. This problem started about a month ago.
Apple TV playback error
