Lost folders

I have moved emails to folders but now I can’t find the folders on my ipad

iPad Pro, iPadOS 14

Posted on Oct 22, 2023 6:48 PM

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Question marked as Top-ranking reply

Posted on Oct 23, 2023 10:28 AM

The tags appended to your post suggest that you have an iPad Pro with iPadOS14 installed.


Begin with updating your iPad to a current version of iPadOS - at time of writing, this being iPadOS 16.7.1, or for models that support the latest version - iPadOS 17.0.3.


Some older versions of iOS/iPadOS have a bug that prevents some mailbox folders from being displayed/accessed from the native Mail App.

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Question marked as Top-ranking reply

Oct 23, 2023 10:28 AM in response to Girls4444

The tags appended to your post suggest that you have an iPad Pro with iPadOS14 installed.


Begin with updating your iPad to a current version of iPadOS - at time of writing, this being iPadOS 16.7.1, or for models that support the latest version - iPadOS 17.0.3.


Some older versions of iOS/iPadOS have a bug that prevents some mailbox folders from being displayed/accessed from the native Mail App.

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Lost folders

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