We use an iPad for our nonprofit. The person that set up the iPad passed away in a car accident. What are our options to recover any passwords?

we use this iPad for our square but would like to put some useful aps for organizing our nonprofit

iPhone 11, iOS 16

Posted on Oct 22, 2023 9:26 PM

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1 reply

Oct 23, 2023 3:00 PM in response to SOLEMAN_ii

If you were the original purchaser and can prove it with

a receipt from Apple or Apple authorized iPad retailer showing

the serial number of the iPad, make a genius bar

reservation and bring in the receipt, iPad, and government

issued photo ID to Apple and they may assist in resolving the problem.

If the iPad was purchased used or there is no receipt, the AppleID and passcode must be recovered 

It is highly recommended that you make a Genius Bar Reservation to avoid delay at the Apple store

Genius Bar Reservation and Apple Support Options - Apple


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We use an iPad for our nonprofit. The person that set up the iPad passed away in a car accident. What are our options to recover any passwords?

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