Your iCloud Music Library session has expired. To reconnect, sign in with your Apple ID and password.

I am trying to sign into iTunes match on my Windows 10 PC and each time, I keep getting the message below. No matter how many times I try signing in, it's the same issue.


With regards to troubleshooting, here is what I've done thus far:


  • Signed out / back in to iTunes and iTunes match
  • Reinstalled iTunes
  • I do not have any other devices registered on my account.


Windows, Windows 10

Posted on Oct 22, 2023 10:19 PM

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Question marked as Best reply

Posted on Dec 25, 2023 7:03 AM

I recently have this issue too on my Windows 10 laptop and PC. Just wondering if you ever got it resolved. Not sure if the latest iTunes update caused this or Windows update caused it.

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17 replies

Oct 23, 2023 11:14 AM in response to Dearlylovedaimee

Same for me Win 10 22H2

Also tried VPN in case it's regional problem, but it did nothing.


Some diagnostics info:

Firewall Information


Windows Firewall is on.

iTunes is enabled in Windows Firewall.


Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2023-10-23 21:01:30.

Dec 30, 2023 5:00 PM in response to Bogie88jr

Sorry to hear. That's super frustrating. I'm sure you've tried everything, but I'll post these just in case:


How to stop the "Your iCloud Music Librar… - Apple Community


https://discussions.apple.com/thread/7301305?sortBy=best


Also try turning off 'iCloud music library' in general prefs before signing out. Once it reconnects, it should rebuild your albums and playlists.


Best of luck!


Your iCloud Music Library session has expired. To reconnect, sign in with your Apple ID and password.

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