I am trying to sign into iTunes match on my Windows 10 PC and each time, I keep getting the message below. No matter how many times I try signing in, it's the same issue.
With regards to troubleshooting, here is what I've done thus far:
Windows, Windows 10
I recently have this issue too on my Windows 10 laptop and PC. Just wondering if you ever got it resolved. Not sure if the latest iTunes update caused this or Windows update caused it.
I recently have this issue too on my Windows 10 laptop and PC. Just wondering if you ever got it resolved. Not sure if the latest iTunes update caused this or Windows update caused it.
Same happened here today, but in WIN 11.
This issue still exists for me in Windows 10 22H2 (OS Build 19045.3570)
Thanks for the info, but none of that helped either.
i have this issue with a brand new and updated install of win11 and latest itunes. wtf apple??
Same for me Win 10 22H2
Also tried VPN in case it's regional problem, but it did nothing.
Some diagnostics info:
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2023-10-23 21:01:30.
Spent over two hours on the phone, most of it being on hold. They were not able to resolve my issue. I was told twice they were going to put in a ticket for escalation, no clue if that ever happened as I was hung up on. I guess I will request a refund and be done with it.
Sorry to hear. That's super frustrating. I'm sure you've tried everything, but I'll post these just in case:
How to stop the "Your iCloud Music Librar… - Apple Community
https://discussions.apple.com/thread/7301305?sortBy=best
Also try turning off 'iCloud music library' in general prefs before signing out. Once it reconnects, it should rebuild your albums and playlists.
Best of luck!
I had it running before without issues on an older machine, with an earlier version of WIN10. But that was before this hitch. Newer computer came with WIN11 on it, so can't tell unfortunately..
I upgraded WIN 11 and reinstalled too and still didn't help either.
Did this ever get resolved for you? I have itunes on 2 different PCs plus an iphone and ipad. The same issue started a week ago on my 2 PCs but everything works fine on my iphone and ipad. I was on the phone to apple for a considerable time yesterday and they have gone away with lots of data from my systems.
It fixed itself, it seems. Not sure if this is Windows or iTunes related, since people seem to still run into this issue. Can report though, that update to Version 12.13.1.3 still working without issues (on Win 11).
Opened up my iTunes today and it connected to my iCloud. Wondering if it was a windows thing that was preventing it from connecting. There has been a couple security updates by windows since I first posted this issue.
Update 10/24/23: iTunes and library working again in WIN 11
How did u ge it to work??, I still can't get mine working on my surface pro
Your iCloud Music Library session has expired. To reconnect, sign in with your Apple ID and password.
