Adding tickets to Wallet

Hi Bettyscot,

One great step to try is restarting your iPhone. This may seem fairly simple, but restarting can help correct some unexpected issues. It's also a good idea to make sure your iPhone is running the latest iOS version, since this can help with overall performance and also fix issues: Update your iPhone or iPad

If an update is available, be sure to create a backup before installing it.

1. Back up your device using iCloud or your computer.

2. Plug your device into power and connect to the internet with Wi-Fi.

3. Go to Settings > General, then tap Software Update.

4. If you see more than one software update option available, choose the one that you want to install.

5. Tap Install Now. If you see Download and Install instead, tap it to download the update, enter your passcode, then tap Install Now. If you don't know your passcode, learn what to do.

If the issue continues, verify that you're following the guidance outlined here: Add, use, and share boarding passes, tickets, and other passes in Apple Wallet

And, if still an issue:

If you don't see an option to add your boarding pass, ticket, or other pass to the Wallet app, contact the merchant or company that issued it to make sure they support passes in the Wallet app.

Take care!