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Appointment

Bought new Apple Watch. We not to att store and over phone and no one can get my watch to work while my phone and watch are not close. Need appointment at store

iPhone 6 Plus, iOS 12

Posted on Oct 23, 2023 11:59 AM

Top-ranking reply

Phil0124

Community+ 2024

Level 10

205,541 points

Posted on Oct 23, 2023 12:34 PM

What Apple Watch model did you buy exactly?

For the Watch to work without the paired Phone nearby, it needs to either be connected to Wi-Fi or be a Cellular model with cellular service active on it.

click here ➜ Use your Apple Watch without your iPhone nearby - Apple Support

To make a genius bar appointment see the following support document.

click here ➜ Apple Watch Service & Repair - Apple Support

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Appointment

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