I need support to purchase products and change my email

I was trying to purchase from the App Store to upgrade my iCloud and other items and it states that my account have been disabled in the App Store and iTunes, someone used my American Card without my knowledge I don’t understand how so I got a new American card and I cannot still access App Store or iTunes. In addition I would like to change my email address I just got a new iPhone as well

iPhone 5, iOS 8

Posted on Oct 23, 2023 3:15 PM

Reply
Question marked as Best reply

Posted on Oct 23, 2023 3:26 PM

so I got a new American card and I cannot still access App Store or iTunes.


See -> If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

  • If you want to change your card, you need to add first the new card, then remove the old card.

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


-----

In addition I would like to change my email address I just got a new iPhone as well


See this Apple article: Change your Apple ID

Change your Apple ID - Apple Support (SG)

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support

 




1 reply
Question marked as Best reply

Oct 23, 2023 3:26 PM in response to Chique58

so I got a new American card and I cannot still access App Store or iTunes.


See -> If you need to change or update your Apple ID payment method

If you need to change or update your Apple ID payment method - Apple Support

  • If you want to change your card, you need to add first the new card, then remove the old card.

 

See also the following Apple articles:

Payment methods you can use with your Apple ID

Payment methods you can use with your Apple ID – Apple Support (UK)

 

fyi: Not all credit & debit cards seem to work with App Store / iTunes Store, try a different one, or preferably a credit card. If your card is not accepted as a paymenf method, you need to contact your bank.


Remove a payment method from your Apple ID

Remove a payment method from your Apple ID - Apple Support

⤵️

If you can't remove a payment method

If you have subscriptions like iCloud+, have an unpaid balance, or you use purchase sharing, you must keep at least one payment method on file.


-----

In addition I would like to change my email address I just got a new iPhone as well


See this Apple article: Change your Apple ID

Change your Apple ID - Apple Support (SG)

 

Then see this Apple article: What to do after you change your Apple ID or password

What to do after you change your Apple ID or password - Apple Support

 




I need support to purchase products and change my email

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