Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iphone 13 doesn's acknowledge the passcode

I have tried to restart but the iphone is not acknowledging my passcode. It is not restarting





iPhone XR, iOS 15

Posted on Oct 23, 2023 8:18 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 23, 2023 8:38 PM

karicordova Said:

My iphone 13 doesn's acknowledge the passcode: I have tried to restart but the iphone is not acknowledging my passcode. It is not restarting

———-


Troubleshooting a Forgotten iPhone Passcode:


Hold it Right There!

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait:
  • Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
2 replies
Question marked as Top-ranking reply

Oct 23, 2023 8:38 PM in response to karicordova

karicordova Said:

My iphone 13 doesn's acknowledge the passcode: I have tried to restart but the iphone is not acknowledging my passcode. It is not restarting

———-


Troubleshooting a Forgotten iPhone Passcode:


Hold it Right There!

Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPhone, or your iPhone is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.


No Success?

Contact Apple support:

If you cannot get the above link to work, then contact Apple Support.

Apple Contact Info:

  • Contact Us - Choose Locations
  • Proceed from there, as necessary
  • Why the Wait:
  • Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)

My iphone 13 doesn's acknowledge the passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.