UnPairing my watch with my new iphone 15 was unsuccessful. Now I CANT pair it with my old or new phone. How do I remove it from my old phone so I can pair with the new? It is in limbo land.air

I can not pair my new iphone 15 Pro Max with my apple watch. I tried unpairing it with my old phone, 11 Pro max, and the unpairing was unsuccessful. Now both phones show Pairing Get started. When I tap on My Watch nothing happens so i can't get to the unpairing screen. Help please! anita

iPhone 6s Plus, iOS 12

Posted on Oct 24, 2023 7:04 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 8:17 AM

Hey there ajojones,


If you're looking to pair your Apple Watch with a new device but were unable to unpair previously, use the steps below to try erasing the watch and pair to the new iPhone:


Unpair Apple Watch from the paired iPhone 
If you have the paired iPhone, unpair your Apple Watch:
1. Open the Watch app on your iPhone, tap the My Watch tab, then tap All Watches at the top of the screen.
2. Tap the "i" button I button next to the watch that you want to unpair, then tap Unpair Apple Watch.
3. Tap again to confirm, then wait for the watch to unpair.
4. After Apple Watch unpairs, you can pair again.

Erase Apple Watch without the paired iPhone
If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.

When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.

1. Open the Settings app on your watch, then tap General > Reset.
2. Tap Erase All Content and Settings, then tap again to confirm.
3. Wait for the watch to unpair.
4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.


For additional guidance: If you can't pair an Apple Watch with your iPhone - Apple Support


Take care!


1 reply
Question marked as Top-ranking reply

Oct 25, 2023 8:17 AM in response to ajojones

Hey there ajojones,


If you're looking to pair your Apple Watch with a new device but were unable to unpair previously, use the steps below to try erasing the watch and pair to the new iPhone:


Unpair Apple Watch from the paired iPhone 
If you have the paired iPhone, unpair your Apple Watch:
1. Open the Watch app on your iPhone, tap the My Watch tab, then tap All Watches at the top of the screen.
2. Tap the "i" button I button next to the watch that you want to unpair, then tap Unpair Apple Watch.
3. Tap again to confirm, then wait for the watch to unpair.
4. After Apple Watch unpairs, you can pair again.

Erase Apple Watch without the paired iPhone
If you can't unpair Apple Watch because you don't have its paired iPhone, you can erase the watch.

When you erase Apple Watch instead of unpairing it, the watch is still protected by Activation Lock. Before you can pair Apple Watch again, enter the Apple ID and password that was used to set it up.

1. Open the Settings app on your watch, then tap General > Reset.
2. Tap Erase All Content and Settings, then tap again to confirm.
3. Wait for the watch to unpair.
4. After Apple Watch unpairs completely, you can pair again. You'll need the Apple ID and password that were used to set up the watch.


For additional guidance: If you can't pair an Apple Watch with your iPhone - Apple Support


Take care!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

UnPairing my watch with my new iphone 15 was unsuccessful. Now I CANT pair it with my old or new phone. How do I remove it from my old phone so I can pair with the new? It is in limbo land.air

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.