Can not add @rogers email account authentication fails every time

can not add rogers email account authentication fails every time. is there an advanced way to add account?


[Re-Titled by Moderator]

MacBook Pro (2021)

Posted on Oct 24, 2023 9:10 AM

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Posted on Dec 5, 2023 7:17 AM

I spoke to a technician at Rogers and this is the problem : We no longer support mac mail or outlook. You will need to log into the website or on your phone to use the email now. We removed the Authorized password feature. It was working until the server forced it to update. It was done the same time we added multi factor authentication....No unfortunately there is no way around this. If your other Rogers email's are still working. As soon as a change is made or the server forces and update they will stop as well.

Please share your concern :

You can for sure Share your concerns here https://www.rogers.com/contact/shareaconcern 

6 replies
Question marked as Top-ranking reply

Dec 5, 2023 7:17 AM in response to DMontario

I spoke to a technician at Rogers and this is the problem : We no longer support mac mail or outlook. You will need to log into the website or on your phone to use the email now. We removed the Authorized password feature. It was working until the server forced it to update. It was done the same time we added multi factor authentication....No unfortunately there is no way around this. If your other Rogers email's are still working. As soon as a change is made or the server forces and update they will stop as well.

Please share your concern :

You can for sure Share your concerns here https://www.rogers.com/contact/shareaconcern 

Nov 1, 2023 7:12 AM in response to siryogi

From @RogersHelps on Twitter:


Thank you for the additional information and my apologies for the delay in me getting back to you. What you are describing is a known issue. We have explored options with Yahoo regarding possible solution however any change would require a significant change to our contract agreement. Customers can continue to access their Rogers email via the Web Portal or Yahoo app. Accessing via MacMail is no longer supported.

- Paraskevi

Oct 24, 2023 9:36 AM in response to siryogi

First verify that you can log into the web version of the Rogers email account to verify you have the correct password.


Once that is done, describe the process you went through to add the email, such as choosing "Yahoo" or "Other" for the account type and if you used the full account name for your User Name. Have you viewed the Rogers Support Page on adding the email.

https://www.rogers.com/support/internet/yahoo-mail

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Can not add @rogers email account authentication fails every time

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