2nd generation AirPods won’t work after upgrading to iOS 17 on my iPhone 14?

I updated my iphone 14 with the latest iOS 17 and since then my AirPods won’t always connect and when showing connected, the don’t detect when placed in my ears. Any help?

iPhone 14 Pro, iOS 17

Posted on Oct 24, 2023 2:55 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2023 1:29 PM

Hello peterfrommaize,


We have a great support article that might help with this. Please take a look at it here: If your AirPods or AirPods Pro won't connect - Apple Support. Follow this guidance:


"If you can't connect to your iPhone or iPad

      1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
      2. Put both AirPods in the charging case and make sure that both AirPods are charging.
      3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
      4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
      5. Close the lid, wait 15 seconds, then open the lid.
      6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
      7. AirPods charging cases

      8. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.
      9. Follow the steps on the screen of your iPhone or iPad.
      10. If you still can't connect, reset your AirPods or contact Apple Support."



We hope this helps. Let us know if we can assist with anything else at all. Take care.


1 reply
Question marked as Top-ranking reply

Oct 25, 2023 1:29 PM in response to peterfrommaize

Hello peterfrommaize,


We have a great support article that might help with this. Please take a look at it here: If your AirPods or AirPods Pro won't connect - Apple Support. Follow this guidance:


"If you can't connect to your iPhone or iPad

      1. Update your iPhone or iPad to the latest version of iOS or iPadOS.
      2. Put both AirPods in the charging case and make sure that both AirPods are charging.
      3. To make sure that Bluetooth is on, go to Settings > Bluetooth.
      4. If your AirPods are connected, make sure that they're selected as your audio device. If your AirPods appear in the list of devices but they don't connect, go to the next step.
      5. Close the lid, wait 15 seconds, then open the lid.
      6. Press and hold the setup button on the back of the charging case for up to 10 seconds. The status light on the front of the charging case should flash white, which means that your AirPods are ready to connect.
      7. AirPods charging cases

      8. Hold the charging case, with your AirPods inside and the lid open, next to your iPhone or iPad.
      9. Follow the steps on the screen of your iPhone or iPad.
      10. If you still can't connect, reset your AirPods or contact Apple Support."



We hope this helps. Let us know if we can assist with anything else at all. Take care.


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2nd generation AirPods won’t work after upgrading to iOS 17 on my iPhone 14?

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