I updated but I’m still not able to update apps

It is saying that there is a billing problem with a family members previous purchase

iPhone 6s Plus, iOS 10

Posted on Oct 24, 2023 3:52 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 1:01 PM

Hi mariella276,


We appreciate you reaching out to us.

Updating the payment method may help resolve most of the billing-related issues.

If you are part of a Family Sharing group, please ask the Organizer to try the steps in the article below.

If you need to change or update your Apple ID payment method - Apple Support


If you are using an iPhone 6s Plus that is still on iOS 10, we recommend that you check for an iOS update after the billing issue is resolved.

Update your iPhone or iPad - Apple Support


Then, you can use the steps in the article below as a guide to update your apps.

How to manually update apps on your Apple device - Apple Support




Take care!




1 reply
Question marked as Top-ranking reply

Oct 25, 2023 1:01 PM in response to mariella276

Hi mariella276,


We appreciate you reaching out to us.

Updating the payment method may help resolve most of the billing-related issues.

If you are part of a Family Sharing group, please ask the Organizer to try the steps in the article below.

If you need to change or update your Apple ID payment method - Apple Support


If you are using an iPhone 6s Plus that is still on iOS 10, we recommend that you check for an iOS update after the billing issue is resolved.

Update your iPhone or iPad - Apple Support


Then, you can use the steps in the article below as a guide to update your apps.

How to manually update apps on your Apple device - Apple Support




Take care!




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I updated but I’m still not able to update apps

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