I have the microphone turned on for Shazam. I have deleted the app and downloaded a fresh version. I've tried using it with only Wifi, and with only Cellular. Nothing works. Any suggestions would be appreciated.
Thanks
iPhone 15 Pro
Shazam has continued to misbehave on my iPhone 15 Pro when launching the app. But when I added it to the Control Center, and Shazam from there, it works every time. This makes no sense to me, but I'll still call it good enough.
Shazam has continued to misbehave on my iPhone 15 Pro when launching the app. But when I added it to the Control Center, and Shazam from there, it works every time. This makes no sense to me, but I'll still call it good enough.
Leonard Senn1,
Thank you for those details.
Let's try disconnecting the hearing aid and testing without them. This will help us further isolate the issue.
These steps will guide you:
"Unpair your hearing device
When you unpair your hearing device from your Apple device, it disconnects and will not reconnect to your Apple device until you pair it again.
Additional details can be found here: Use Made for iPhone hearing devices
Let's also test with multiple songs to verify it's not just a single song it can't identify.
Cheers!
Hey Leonard Senn1,
Thanks for using Apple Support Communities. The steps you've tried so far are great for when an app isn't working as expected. Since the behavior continues, let us know more about what's going on with Shazam.
In the meantime, here are some great resources on using Shazam that could help:
Before you use Shazam - Apple Support
Use Shazam with Apple Music, Spotify, and more - Apple Support
Find out what song is playing with Shazam on iPhone, iPad, Mac, and Apple Watch - Apple Support
The more details you can provide about what's happening, the better the community can help.
Take care!
Thanks Tammy!
Not much to say. I try to identify a tune and it doesn't work. Thinks for a while and progresses thru" Searching" "Expanding Search" then "this is tough" "No results". 100% of the time. I have hearing aids sync'd to the iPhone and their microphone is on. However, I had the same setup with my iPhone 13 with zero issues. Below is the latest diagnostic report:
Same issue. New 15 Pro works great except Shazam doesn't seem to use microphone so can't identify anything. Power-cycled phone, reinstalled Shazam, turned on location, tried each Shazam microphone setting, nothing obviously wrong in Shazam diagnostics. Phone microphone works on other apps. I'm stumped. Any other ideas? Thanks.
I have the same issues. I also have hearing aids synched to my iPhone and get the same response from Shazam about “this is tough” then no results. It used to work great but not on my iPhone 15. Is it something to do with the hearing aids?
Thanks - this also worked for me! When I launch from the control center the “ear” under listening devices is replaced with a “speaker “ and it works. I’m assuming you also have hearing aids that are connected to your iPhone?
Yes, I also have hearing aids paired to my iPhone. That was true on my previous iPhone and there was no problem. And I thought I tried unpairing them on the 15 Pro without seeing it help. Also, Apple support was not at all helpful - even promised to call back and didn't. Hopefully we have a good workaround - use Shazam from the Control Center.
Tammy,
I read the diagnostics and saw my location was denied. Didn't know that Shazam was tracking my location. Regardless, I changed the settings and all is good! Appreciate your help!
Leo
Weird fix but word thx.
shazam doesn't work on iphone 15 pro with current IOS
