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Headphone audio cuts out

First, I'm using an iPhone X with iOS 16.7.1, NOT an iPad as the text below the message suggests.


For almost a year now (since December 25, 2022), and with 3 sets of Apple wired Earbuds and with 2 different Lightning connectors, whenever I have used the camera or been on a call while keeping my earbuds plugged in, the audio of the Apple Music I'm listening to cuts out at random intervals. (This has not happened with my Mac or any other audio app or with any other earbuds/headphones.) The other signs are always the same: the response when I raise or lower the volume is always delayed by about 5 seconds, and it's the same with pausing. And worst of all, every few seconds it will go completely silent before returning, making for a horrible listening experience. I have been able to determine it is the phone, not the earbuds or lightning adapters, causing the problem. I called a representative about 6 months ago about this and they said to factory reset the phone and log back in. I did so but the problem still persists. I called another person and they said a representative would call me back at 11 PM, but that call never came. The only thing that works for fixing this is unplugging the earbuds and plugging them back in, but it's incredibly annoying to have to do so. What do I do to fix my phone?

iPad Air 2

Posted on Oct 24, 2023 4:38 PM

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4 replies
Question marked as Helpful

Oct 25, 2023 1:30 PM in response to Ananimouse

Hello Ananimouse,


We'd love to look into this with you. You've done a great job troubleshooting this issue! You mentioned that you were advised to reset the iPhone to factory settings by an Apple Advisor, and you did so. Can you tell us if after you reset the device, did you restore it from a backup, or set the device up as new without any old data on it?


We ask this because you mentioned that the issue remained after the reset, which may indicate that there is something in your backup data that might be causing the issue.


In the meantime, we suggest that you update to the latest version (17.1) of software and test to see if the issue remains. If the issue persists after updating to the latest version, we would suggest reaching out to Apple Support once more to have this looked into further.


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Oct 26, 2023 6:09 PM in response to Ananimouse

Ananimouse,


Have you had a chance to try out headphones with the iPhone that don't utilize an adapter? That can help to fully rule that out. This could include using Bluetooth headphones or using Apple EarPods with Lightning Connector (as seen here: EarPods (Lightning Connector) - Apple )


If you still experience issues you may use this link to follow up with Apple Support to help investigate things further: Apple Support


Cheers.

Headphone audio cuts out

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