I have a iPhone 15 Plus with iOS 17.0.3. Shazam is only able to identify songs from the Control Center. If I open the app, Shazam searches for the song, but thinks it is offline. If I use Control Center, it will find the song and add the find to the app. This error also occurred before I migrated to this device from my iPhone 12. Any ideas?
I have tried restarting my phone. I have tried uninstalling and reinstalling Shazam. No love.
iPhone 15 Plus
Hi REvans80,
Thanks for posting in Apple Support Communities. It sounds like you've tried some great steps so far, including some from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support. Check out the guidance below which is from that article and can help with individual app issues.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4 Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
If the same continues, you will need to contact the app developer directly. In this case, that would be Apple - Get support.
Kind regards.
Shazam app only working from Control Center
