need to cancel a trial on App PDF Expert that expires October 24, 2023. Is there a live person?

Need to talk to a representative about my account. What is the telephone number?

I want to be sure my trial of and App has been cancelled.


I also need to know that i have coverage for a plan?

iPad, iOS 10

Posted on Oct 24, 2023 7:13 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 3:41 AM

If you started a subscription inside the app on an Apple device, then the subscription will be listed in the subscriptions overview for your Apple ID account. You may cancel it from there. If you want to cancel a subscription from Apple - Apple Support

Subscriptions that you do not wish to continue, should be canceled at least 24 hours before the renewal moment, else it may auto-renew for another billing period.

Trial subscriptions may auto-renew after the trial period into any of the offered plans as set by the app publisher, possibly a year plan. Canceling a subscription during a free trial period will expire a subscription immediately. Canceling a subscription during the paid periods will expire at the end of the current billing cycle.


After canceling a subscription, you should see some changes in your subscriptions overview.

  1. After canceling, in the subscription details, the cancel option will no longer show. Instead, one should see re-subscribe options.
  2. A canceled trial subscription should immediately be listed in the overview as expired subscription (separate from the active subscriptions) for some time, with an expire date in the past.
  3. A canceled subscription during the paid periods should first be listed as active in the overview, with an expire date in the future. Once that date has passed, the subscription will move to expired subscriptions for some time, before getting unlisted for you.
  4. Ongoing active subscriptions will be listed with a renewal date in the future.


To contact Apple Support staff, see here: Contact Apple for support and service - Apple Support (phone numbers), or start your support request online (chat/​email/​callback): Get support - Apple Support.


I also need to know that i have coverage for a plan?

What plan? AppleCare+? For what device?

Settings﹥General﹥About﹥Coverage﹥[select any of your devices]﹥

1 reply
Question marked as Top-ranking reply

Oct 25, 2023 3:41 AM in response to Taildrager

If you started a subscription inside the app on an Apple device, then the subscription will be listed in the subscriptions overview for your Apple ID account. You may cancel it from there. If you want to cancel a subscription from Apple - Apple Support

Subscriptions that you do not wish to continue, should be canceled at least 24 hours before the renewal moment, else it may auto-renew for another billing period.

Trial subscriptions may auto-renew after the trial period into any of the offered plans as set by the app publisher, possibly a year plan. Canceling a subscription during a free trial period will expire a subscription immediately. Canceling a subscription during the paid periods will expire at the end of the current billing cycle.


After canceling a subscription, you should see some changes in your subscriptions overview.

  1. After canceling, in the subscription details, the cancel option will no longer show. Instead, one should see re-subscribe options.
  2. A canceled trial subscription should immediately be listed in the overview as expired subscription (separate from the active subscriptions) for some time, with an expire date in the past.
  3. A canceled subscription during the paid periods should first be listed as active in the overview, with an expire date in the future. Once that date has passed, the subscription will move to expired subscriptions for some time, before getting unlisted for you.
  4. Ongoing active subscriptions will be listed with a renewal date in the future.


To contact Apple Support staff, see here: Contact Apple for support and service - Apple Support (phone numbers), or start your support request online (chat/​email/​callback): Get support - Apple Support.


I also need to know that i have coverage for a plan?

What plan? AppleCare+? For what device?

Settings﹥General﹥About﹥Coverage﹥[select any of your devices]﹥

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need to cancel a trial on App PDF Expert that expires October 24, 2023. Is there a live person?

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