My Apple ID has been locked

When I try to log in to the Apple Store, the system prompts that your account has been locked, so I cannot log in. What should I do to unlock my account?

Posted on Oct 25, 2023 4:47 AM

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Question marked as Best reply

Posted on Oct 25, 2023 5:08 AM

Hi there,


Please see this instructions


If your account has been disabled for security reasons

If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

You need to reset your password to regain access. Learn how to reset your password

If your account has been disabled in the App Store and iTunes Store

If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help. 


See this link for further reference

If your Apple ID is locked or disabled - Apple Support


2 replies
Question marked as Best reply

Oct 25, 2023 5:08 AM in response to tioplanto

Hi there,


Please see this instructions


If your account has been disabled for security reasons

If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:

  • “This Apple ID has been disabled for security reasons”
  • "You can't sign in because your account was disabled for security reasons"
  • "This Apple ID has been locked for security reasons"

You need to reset your password to regain access. Learn how to reset your password

If your account has been disabled in the App Store and iTunes Store

If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help. 


See this link for further reference

If your Apple ID is locked or disabled - Apple Support


Oct 25, 2023 8:30 AM in response to tioplanto

tioplanto wrote:

When I try to log in to the Apple Store, the system prompts that your account has been locked,


Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".


This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


That error message is not a 'security' one needing you to use a completely different procedure.


My Apple ID has been locked

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