My Apple ID has been locked
When I try to log in to the Apple Store, the system prompts that your account has been locked, so I cannot log in. What should I do to unlock my account?
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
When I try to log in to the Apple Store, the system prompts that your account has been locked, so I cannot log in. What should I do to unlock my account?
Hi there,
Please see this instructions
If your account has been disabled for security reasons
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
You need to reset your password to regain access. Learn how to reset your password.
If your account has been disabled in the App Store and iTunes Store
If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help.
See this link for further reference
If your Apple ID is locked or disabled - Apple Support
Hi there,
Please see this instructions
If your account has been disabled for security reasons
If you see one of the following messages, your Apple ID automatically locked to protect your security and you can't sign in to any Apple services:
You need to reset your password to regain access. Learn how to reset your password.
If your account has been disabled in the App Store and iTunes Store
If you see a message that says your account has been disabled in the App Store and iTunes Store, contact Apple Support for help.
See this link for further reference
If your Apple ID is locked or disabled - Apple Support
tioplanto wrote:
When I try to log in to the Apple Store, the system prompts that your account has been locked,
Hello,
With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked".
This is not something you can fix yourself.
Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
or for telephone contacts refer to: Contact Apple for support and service - Apple Support
That error message is not a 'security' one needing you to use a completely different procedure.
My Apple ID has been locked