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My Apple account is blocked

Help me please, when I want download an application or do a update on the App Storeit write me that the account is blocked

iPhone XR, iOS 16

Posted on Oct 25, 2023 5:21 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 25, 2023 8:23 AM

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support provided in an earlier post but frankly it will likely be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will end up at the same place.


2 replies
Question marked as Top-ranking reply

Oct 25, 2023 8:23 AM in response to aline1700

Hello,


With reference to the support article If a message says 'Your account has been disabled in the App Store and iTunes' - Apple Support , you must contact Apple for help if you see that message or one saying "You cannot login because your account has been locked". This is not something you can fix yourself.


Use this link provided by Apple to be taken directly to the people at Apple helping with this ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362


or for telephone contacts refer to: Contact Apple for support and service - Apple Support


You can also use the general support link at Official Apple Support provided in an earlier post but frankly it will likely be a lot faster and easier to just use the direct link above since spending 5 minutes poking around the general support pages will end up at the same place.


My Apple account is blocked

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