VoiceOver is disabled, but comes on by itself when visiting a particular website?

Voice over off on my device but at one website, it comes on by itself & I have tu turn it off at every card I want to send

[Re-Titled by Moderator]

iPad Air, iOS 12

Posted on Oct 25, 2023 7:08 AM

Top-ranking reply

jdo_apple

Community Specialist

Posted on Oct 26, 2023 11:03 AM

Hello Wizabef53,

Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are having an issue with Voice Over enabling unexpectedly when visiting a specific website on your iPad. First, let's make sure your iPad is fully up to date: Update your iPhone or iPad - Apple Support

Next, let's check if you have an Accessibility Shortcut enabled that could turn this on unexpectedly: Quickly open features with Accessibility Shortcut on iPad - Apple Support

If those don't help, we recommend reaching out to the maker of this website causing this issue, and/or provide more details so we can look at possible next steps.

Cheers!

View in context

Similar questions

2 replies

Top-ranking reply

jdo_apple

Community Specialist

Oct 26, 2023 11:03 AM in response to Wizabef53

Hello Wizabef53,

Next, let's check if you have an Accessibility Shortcut enabled that could turn this on unexpectedly: Quickly open features with Accessibility Shortcut on iPad - Apple Support

If those don't help, we recommend reaching out to the maker of this website causing this issue, and/or provide more details so we can look at possible next steps.

Cheers!

Wizabef53 Author

Level 1

4 points

Oct 27, 2023 6:15 AM in response to jdo_apple

Dear Jdo_apple, thank you for your answer. Unfortunately it didn’t fix the bug. My IPad is up to date. The shortcuts are & have been off all along. The problem persists ;(. I contacted the Jackie Lawson website about this. They claim they cannot do anything.

Thank you again for answering my question. I will reach out to Jacquie Lawson again, now that I am sure it is not my device

regards

Elizabeth

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

VoiceOver is disabled, but comes on by itself when visiting a particular website?