MacBook 2012 not working after factory reset
I bought the MacBook second hand and did a factory reset but now it doesn’t work. It doesn’t get beyond the Apple logo turning on
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User profile for user:
mikeg28806
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Community Specialist
Hi there kaetlyn49,
Based on the information you've shared, the following steps may provide a solution for you:
If startup never progresses beyond an Apple logo or progress bar:
1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
* Every Mac has a power button. On laptop computers that have Touch ID, press and hold Touch ID.
3. Turn your Mac back on.
4. If the issue persists, press and hold the power button until your Mac turns off. Then unplug all nonessential accessories from your Mac, including printers, drives, and USB hubs. You could have an issue with one or more of those devices or their cables.
5. Turn your Mac back on.
6. If the issue persists, once again press and hold the power button until your Mac turns off.
7. Repair your startup disk as described in How to repair a Mac disk with Disk Utility.
8. If the issue persists, reinstall macOS from macOS Recovery.
If you need help, contact Apple Support.
If your Mac starts up to an Apple logo or progress bar
We hope this helps.
Cheers!