Pictures won't send to one of the contacts in my phone

One contact can’t seem receive my text photos on my new iPhone -5 pro max.

iPhone 15 Pro Max, iOS 17

Posted on Oct 25, 2023 7:02 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2023 2:53 PM

Hello applemarlene,


Thanks for those details.


Since MMS text messages are a function of their wireless provider, they will need to reach out to them.


"If you still need help

  • Try to restart your iPhone or iPad.
  • Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
  • Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
  • If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
  • Make sure that your device has enough space to receive images and videos.
  • Make sure that you entered the correct phone number or email address for the contact.

Learn what to do if you see a Waiting for Activation alert

Contact Apple Support if you still can't send or receive messages

Contact your carrier if you still can't receive SMS messages

Deactivate iMessage if you switched to a non-Apple phone and have issues with messaging"


If you can't send or receive messages on your iPhone or iPad - Apple Support


Take care.


3 replies
Question marked as Top-ranking reply

Oct 26, 2023 2:53 PM in response to applemarlene

Hello applemarlene,


Thanks for those details.


Since MMS text messages are a function of their wireless provider, they will need to reach out to them.


"If you still need help

  • Try to restart your iPhone or iPad.
  • Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.
  • Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.
  • If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.
  • Make sure that your device has enough space to receive images and videos.
  • Make sure that you entered the correct phone number or email address for the contact.

Learn what to do if you see a Waiting for Activation alert

Contact Apple Support if you still can't send or receive messages

Contact your carrier if you still can't receive SMS messages

Deactivate iMessage if you switched to a non-Apple phone and have issues with messaging"


If you can't send or receive messages on your iPhone or iPad - Apple Support


Take care.


Oct 26, 2023 2:12 PM in response to applemarlene

Hello applemarlene,


Thanks for posting in the Apple Support Communities.


To help research potential solutions, we would need information about the contacts device, especially if they are the only person experiencing issues receiving MMS messages from you.


  • What model device are they using?
  • Is the device running the most up-to-date software?
  • Do they have MMS and SMS enabled on their device?
  • Are there any outages regarding their cellular provider?


The more details you can provide, the better. Also, let us know if you're receiving any error messages on your iPhone when sending photos to this contact.


Best regards.

Oct 26, 2023 2:45 PM in response to Missy5937

  • What model device are they using?
  • iPhone 11
  • Is the device running the most up-to-date software? Yes
  • Do they have MMS and SMS enabled on their device? Yes (I walked him

through this on his settings

  • Are there any outages regarding their cellular provider? No


CORRECTION

I am NOT receiving text photos from HIM

on my new iPhone 15

He receives my photos from text .


I don’t seem to have any issues with anyone else so far .


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Pictures won't send to one of the contacts in my phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.