iPhone 15 Screen Scratching Easily?

I've explained why the new glass is easier to scratch. I have absolutely no doubt if you didn't invest a few dollars in a screen protector, your glass has likely scratched. Why do you think at Apple Stores around the world, Apple installs screen protectors from Belkin on iPhones every day of the week? To protect them from scratches, of course. They are not required and if you didn't ask Apple about them, that's on you, not the store you may have gotten your phone from.

Samsung phones employ a very similar glass composition and of course they should have a screen protector installed. I've read, but cannot prove that the screens on Samsung and Apple phones are made of the same material. ANY expensive phone should have a screen protector. It just makes sense to invest a few dollars to avoid scratches. Especially, if like you, they might upset you to get scratches. It would certainly upset me. That's why when I get a new iPhone, it gets a new screen protector installed before it's even turned on.

Years ago, when people dropped an iPhone, they shattered easily. It cost people hundreds of dollars to put a new screen on their iPhone. With Ceramic Shield the incidence of broken screens dropped dramatically. Why? Because the glass can flex easier, making it harder to break. But that has a reverse effect, in that softer (less breakable) glass can be scratched more easily. The benefit is it saves people hundreds of dollars if they accidentally drop their phone. And people who wisely spend a few dollars to protect the screen from scratches have an amazing combination.

You suggest Apple employed low quality to save cost. Nothing could be further from the truth. The new glass is actually pretty amazing. But no one has yet to make glass harder to break which is equally harder to scratch. If you want to become richer beyond your imagination, you should try to create such glass. Until then, most people put a screen protector on their expensive phone out of the box, as opposed to complaining on an internet forum about their screen becoming scratched. Too bad you didn't do that.

I've never suggested you can't post what you want to post. You are fully welcome to say what you want. You just can't get upset if I don't agree with you, nor support your claim the glass on iPhone is low quality. It's honestly good for people to see other views and even learn why the glass may be easier to scratch, because what I told you is fact, not fiction.

Post on Tgargs10 and have a nice rest of your evening.

Actually I have this thing that happened just today. I noticed this weird shape lining on the upper left corner of my screen and there’s this shape that seems to be a broken outline in the glass as if it’s a shattered piece of a car window but I can’t feel scratches when I run my nails on it. Does this mean it cracked in its own??? I can’t tell because I physically can’t feel a scratched surface over it

It’s absolutely factor defect as what I have experienced before but Apple doesn’t care at all once you took it considering you have agreed. I have same issue the scratch can only be seen on different angel as if not then you won’t notice it at all.

Guys,

I think this forum isn’t going to help and/or listen by Apple. It’s just sharing community of people who have been loyal as Apple Fans of the problem and there is pro and contra opinions only which never give any solution at all.

The people who are sharing about this product just to let Apple know but if there are people who pro to Apple also doesn’t speak out on behalf of Apple, do you agree?

So I think my personal opinion is just sharing info and no need to be give any advice while Apple even doesn’t give any word comment, thank you

It's fine to share an opinion. But sharing an opinion on a user to user only forum, doesn't really help anyone. There is no technical solution anyone can offer here except to recommend using a screen protector if they don't want their expensive iPhone to get scratched. Anything else is pretty much pointless. No one has yet to create glass which can't be scratched. So either protect the screen or don't complain if it gets scratched unprotected.

Thank you for this. I’ve had tons of phones that I use with no case and no screen protector . I’m a professional photographer by trade, so I do not drop things ever. I exercise that same discipline when handling an iPhone. This particular iteration is so egregiously bad when it comes to the touchscreen. It has all the structural integrity of warm butter. We all should expect more from a $1600 device. It’s just not good enough.

jdsemel wrote:

Actually someone did make a screen that doesn’t scratch. And that company’s name is Apple on the last 4 iPhones generations. A point you keep conveniently forgetting in every post.

Apple has NEVER EVER suggested any iPhone they've EVER made cannot be scratched. Please point out exactly where you believe apple made such a claim. I'll be waiting for the exact words suggesting so. But I'll be waiting forever, because they have never suggested an iPhone can't be scratched.

What Apple has said, by the way, is the new Ceramic Shield glass used is more durable. Durable doesn't mean can't be scratched. But the ceramic shield glass is less prone to breaking in a drop. But that doesn't mean, nor can it be interpreted to mean can't be scratched.

The issue and what you and most others aren't getting is that to make glass less prone to break in a fall, it is in fact a bit softer (it flexes more easily, so won't easily shatter in a fall). Softer actually means it can scratch easier.

No one is arguing what Apple has said or not said. We are pointing out that suddenly the most modern up to date iPhone is prone to scratching whereas the previous models were not. I had zero scratches in 5 years of previous models. And several in the first 2 weeks of owning the 15. It’s become bizarre how incomprehensible this point is for you.

Well technically this forum is intended for peer to peer technical support (hence the advice given). It is not the place to go when wanting Apple to speak out or respond or help. Contacting Apple directly (via feedback, calling, in-store Genius Bar, chat/text initiated via the Support App) is how you get Apple actually involved.

It’s not about being pro Apple everything but advising people based on info that is available in the support articles, historical info (particularly for subjects that seem to come up every release), and generally understanding the practices of Apple (they have always kept most things close to the hip and rarely make public statements about fixes or issues until they have been able to prepare a fix or if they end up having to do a repair program for certain things). Unfortunately a lot of people assume that anyone not saying me too are somehow Apple loyalists that think Apple can do no wrong when in reality it’s understanding that bugs happen regardless of the brand, fixes don’t come immediately no matter how frustrating it may be, it is imperative that those with issues go beyond posting on here and getting angry when the suggestions to attempt all regular troubleshooting even if you don’t think it won’t work (which it might not but worst case scenario you attempt it and rule out that being a fix), and understanding that just because someone chimes in to let people know they aren’t experiencing the issue doesn’t mean they are saying the issue doesn’t exist for some. It just makes it clear that it is not universal and out of the millions of users Apple has it can’t be assumed that the issue is affecting everyone so there must be one single culprit (which if that were the case it would indeed affect everyone exactly the same. When that’s not the case then it’s time to do the tedious but necessary steps to rule out all kinds of factors that may be contributing….a daunting task that should help explain why most fixes from any tech company don’t come overnight).

Most users don’t post on these types of forums just to share info. They post because they are indeed looking for a fix or solution. It’s what drives most people to any such forum and why an issue may seem more widespread than it may be because most of the people posting are experiencing the issue (this goes for articles you read elsewhere that also post about the issue….which of course most of the comments on it will be from others experiencing it). Most of us can probably admit that what initially drove us to this forum was some sort of issue or needing help trying to figure out how to use something. When you’re not having issues you’re less likely to seek out support forums unless you are like some of us and like trying to help on a volunteer basis.

There are people in my office who own iPhone 12, 13, 14 and 15. In all four models, those who chose not to put a screen protector on their phones have scratches. I'm sorry. I see you're passionate about this, but to suggest the newer generation phones did not, nor could not scratch is unfortunately wrong. Glass can scratch. Apple, nor Samsung, nor Google, nor any cell phone manufacturer has yet to create glass which can't scratch.

Go out to YouTube and watch the myriad of videos of iPhone scratch tests for the last few years. There is NOT one model which didn't scratch. Not ONE.

jdsemel wrote:

Actually someone did make a screen that doesn’t scratch. And that company’s name is Apple on the last 4 iPhones generations. A point you keep conveniently forgetting in every post.

Search this forum for previous iPhones including the 14 series and you will see the same complaints with some swearing that no other iPhone used to scratch and that years iPhone is the worst ever. Usually those posts will be around the September launch date of that years current model. At no point has Apple ever advertised a scratch proof screen. Previous models absolutely have been prone to scratches regardless of what your previous experience has been personally. The posts on this forum alone let you know that is true…many literally saying the same things that some of you all are saying. So it’s impossible to say that the last 4 iPhone generations did not scratch when users said otherwise.

Less than 24 hours old, and my 15 pro max has multiple scratches from being in my pocket! This is hands down the worst glass EVER on ANY smart phone. Apple has turned into the Walmart of cell phones. What a joke.

It is literally hot garbage. I wonder if all iPhone 15’s or perhaps limited to a certain defective production lot of iPhones. Regardless, they seem to have about a two on the most Mohs scale. I deeply regret my purchase. Frustrated, disappointed and kind of all around depressing.

Same here, new iPhone 15 Pro Max in my pocket on first day, waiting for new screen protector to arrive and scratched after taking it out of my pocket. Totally devastated and disappointed. Reconsidering my options but definitely upsetting.