I can’t continue to add the ICOCA card in wallet since the beginning. How should I do?

I tried to add my ICOCA card to wallet, following the instructions.

  1. I went to the wallet
  2. I clicked the + button

when I clicked the + button, it showed only the small pop-up windows with two options: Cancel and Learn More.

I tried to choose both ways, but I can’t continue to add my card.

What should I do?

iPhone 5s, iOS 12

Posted on Oct 25, 2023 8:56 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 26, 2023 4:07 PM

Hi nchan08,


From the information about which device you're using, the iPhone 5s doesn't have the capabilities to support adding ICOCA to the Wallet app.


To add the ICOCA card, the requirements are below:


* ICOCA only2: An iPhone 8 or iPhone 8 Plus or later with iOS 16 or later. Or, an Apple Watch Series 3 or later with watchOS 8.7.1 or later. 


More information is here: https://support.apple.com/en-us/HT207155


Take care.

1 reply
Question marked as Top-ranking reply

Oct 26, 2023 4:07 PM in response to nchan08

Hi nchan08,


From the information about which device you're using, the iPhone 5s doesn't have the capabilities to support adding ICOCA to the Wallet app.


To add the ICOCA card, the requirements are below:


* ICOCA only2: An iPhone 8 or iPhone 8 Plus or later with iOS 16 or later. Or, an Apple Watch Series 3 or later with watchOS 8.7.1 or later. 


More information is here: https://support.apple.com/en-us/HT207155


Take care.

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I can’t continue to add the ICOCA card in wallet since the beginning. How should I do?

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