Before I have many apps,then I uninstall because we have a problem then I’ll to install again but I see that we have a purchases in the apps that I installed before what should I do I cannot downloaded any apps in my phone because we have a purchases

Before I have many apps,then I uninstall because we have a problem then I’ll to install again but I see that we have a purchases in the apps that I installed before what should I do I cannot downloaded any apps in my phone because we have a purchases

iPhone 8, iOS 14

Posted on Oct 25, 2023 9:08 PM

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Question marked as Top-ranking reply

Posted on Oct 26, 2023 4:15 PM

Hello jennielyn116,


Is it noting that there's a billing problem with a previous purchase? If so this page can help to provide guidance to cover that issue: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


If these messages appear, you might be unable to make purchases, download free apps, or use subscriptions. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.

Change your payment method
Add a new, valid payment method, then remove the old payment method. If you have an unpaid balance, the new payment method is charged automatically. When the outstanding balance has been paid, you can make new purchases or use subscriptions again.
Change your payment method


Cheers.

1 reply
Question marked as Top-ranking reply

Oct 26, 2023 4:15 PM in response to jennielyn116

Hello jennielyn116,


Is it noting that there's a billing problem with a previous purchase? If so this page can help to provide guidance to cover that issue: If a message says 'billing problem with previous purchase' or 'verification required' - Apple Support


If these messages appear, you might be unable to make purchases, download free apps, or use subscriptions. To fix the issue, change your payment method. If you can't change your payment method, you can redeem a gift card and use the balance to pay for any unpaid orders.

Change your payment method
Add a new, valid payment method, then remove the old payment method. If you have an unpaid balance, the new payment method is charged automatically. When the outstanding balance has been paid, you can make new purchases or use subscriptions again.
Change your payment method


Cheers.

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Before I have many apps,then I uninstall because we have a problem then I’ll to install again but I see that we have a purchases in the apps that I installed before what should I do I cannot downloaded any apps in my phone because we have a purchases

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