Apple gift card send wrong email

Question

Level 1

8 points

Apple gift card send wrong email

Hello everyone,

I recently encountered an issue and I'm hoping someone here can help or guide me on the next steps.

1.Purchase Details: I bought an Apple Gift Card on the US store as a guest.

2.Email Issue: Unfortunately, I mistakenly sent the card to an old email address of mine, which is also associated with the US region. I no longer have access to this email.

3.Account Binding: After the purchase, I linked this order to my China region Apple account.

4.Webpage Option: I found the 'resend' option on the webpage, but it doesn't allow me to change the email address.

Now, I am stuck as I cannot retrieve the gift card from the old email, and I can't find any option to request a change or resend it to a different email.

Has anyone faced a similar situation or can offer some advice on how I might resolve this? Any help would be greatly appreciated!

Thank you in advance.

Posted on Oct 26, 2023 6:26 AM

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Answer 1

Sean_B1

Community Specialist

Oct 27, 2023 1:07 PM in response to shutingJ

Hello shutingJ,

Thank you for getting back to us. For continued assistance, please get in touch with the Apple support team that can help with gift cards via this link: Get Support - Apple

Cheers!

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Answer 2

Mike_P1

Community Specialist

Oct 27, 2023 8:58 AM in response to shutingJ

Greetings shutingJ,

It sounds like you are having an issue with an Apple Gift Card. We know how important this is for you, and we will help get you to the right place for answers.

The first thing to try is the steps listed in this support article. These steps can often resolve this type of issue:

• If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card - Apple Support

If you need continued assistance, please get in touch with the Apple support team that can help with gift cards via this link: Get Support.

Cheers.

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Answer 3

shutingJ Author

Level 1

8 points

Oct 27, 2023 12:30 PM in response to Mike_P1

Hello,

Thank you for your response. I've carefully reviewed the provided support article, but unfortunately, it doesn't address the specific issue I'm facing, which is mistakenly sending the gift card to an old email address.

In fact, to rectify this, I purchased a new card and successfully sent it to the correct email address, subsequently topping up my balance. My primary concern now is the inability to modify the email address I initially sent the card to. Do you know if there's a way to make this change online, or do I indeed need to contact live support for this adjustment?

Thank you once again for your assistance!

shuting

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Answer 4

Miss2075

Level 1

13 points

Nov 12, 2023 7:35 AM in response to Mike_P1

I have two apple accounts i redeemed a gift card to the wrong account and i have found no way to contactapple on a way to reverse this or any help . The support has no help on this matter i need to contact a human being please .

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Apple gift card send wrong email

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