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My mobile data keeps shutting off. I am not able to receive phone calls or make phone calls when it's out have to restart phone sometimes several times to get it to work again.

My mobile data keeps turning off, shutting down my canon Outcalls. Until I try to make a call, I don't know it's shut down. I tried to turn it back on and it won't turn on sometimes restarting the phone will get it back on sometimes not. I have an iPhone 13.

iPhone 13 Pro Max, iOS 16

Posted on Oct 26, 2023 10:23 AM

Reply
Question marked as Best reply

Posted on Oct 26, 2023 12:25 PM

1. 

Remove and reinsert the SIM card.

If it doesn't help visit your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.

Ask also to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.


2.

See these Apple articles below:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)


If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart

If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart - Apple Support



3 replies
Question marked as Best reply

Oct 26, 2023 12:25 PM in response to 4444Bob

1. 

Remove and reinsert the SIM card.

If it doesn't help visit your carrier, maybe the SIM card is damaged, ask for a replaced (new) card. Normally it is free.

Ask also to check if the SIM tray is bent, as even a tiny misalignment can cause the SIM card to not fully connect with the internal contacts in your iPhone.


2.

See these Apple articles below:

If you see No Service, Searching, or SOS on your iPhone or iPad

If you see No Service, Searching, or SOS on your iPhone or iPad - Apple Support

 

Manually update your carrier settings on your iPhone or iPad

Manually update your carrier settings on your iPhone or iPad - Apple Support

 

Update your network provider settings manually on your iPhone or iPad

Update your network provider settings manually on your iPhone or iPad – Apple Support (UK)


If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart

If you see a Cellular, Ultra Wideband, or Apple Pay Issue message after an iOS update or restart - Apple Support



My mobile data keeps shutting off. I am not able to receive phone calls or make phone calls when it's out have to restart phone sometimes several times to get it to work again.

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