Dear support team, I had unexpected automatic payment from my bank account to ITUNES.COM IE and it happened 2times already. Please help me to solve this issue. BR

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Dear support team, I had unexpected automatic payment from my bank account to ITUNES.COM IE and it happened 2times already. Please help me to solve this issue. BR

I have received messages from my bank that there was an unexplained payment from my account to ITUNES.COM IE in October 17 after 19:00(Tbilisi time) with amount 7.99$. As my bank consultant informed me later the same payment happened last month as well.

please help me to solve this issue, not to cut anymore bills after that and if it is possible to return the previous payments too, as much as I haven’t use ITUNES at all.

thank you in advance

br,

Tamar

Posted on Oct 27, 2023 12:57 AM

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Answer 1

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FoxFifth

Level 10

477,095 points

Oct 27, 2023 8:52 AM in response to tamuna231

There is an Apple article that explains how to cancel subscriptions. Click on the following link: If you want to cancel a subscription from Apple - Apple Support

Also see: Request a refund for apps or content that you bought from Apple - Apple Support

If that doesn't help, be aware that this is primarily a user-to-user support forum; other Apple users like you. We don't have access to information about charges to your account. Apple has a support article about charges — see each of the steps in the following instructions. They include information on contacting Apple Support if the other steps don't help. See: If you see 'apple.com/bill' on your billing statement - Apple Support

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Dear support team, I had unexpected automatic payment from my bank account to ITUNES.COM IE and it happened 2times already. Please help me to solve this issue. BR

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