i forgot my phone password

i just changed my password but then i tried to put it in to unlock my phone and it was incorrect. i also tried my old password, now i can't try any more times because it will become disabled

iPhone 6s, iOS 13

Posted on Oct 27, 2023 3:32 PM

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Question marked as Top-ranking reply

Posted on Oct 27, 2023 3:36 PM

Hi margolauraoski,


If you've recently backed up your iPhone to iCloud, your can reset your device via plugging it into a computer.


To reset an iPhone using a computer, you can use iTunes: 


  1. Connect your iPhone to your computer using the cable that came with it.
  2. Open iTunes.
  3. Select your iPhone when it appears in iTunes.
  4. Click Restore in the Summary panel.
  5. Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content.


Afterward, you can set up your phone through your last saved iPhone backup.


If you need further help, please contact Apple Support.


Many thanks!

2 replies
Question marked as Top-ranking reply

Oct 27, 2023 3:36 PM in response to margolaurakoski

Hi margolauraoski,


If you've recently backed up your iPhone to iCloud, your can reset your device via plugging it into a computer.


To reset an iPhone using a computer, you can use iTunes: 


  1. Connect your iPhone to your computer using the cable that came with it.
  2. Open iTunes.
  3. Select your iPhone when it appears in iTunes.
  4. Click Restore in the Summary panel.
  5. Click Restore again to confirm that you want to restore your device to factory settings and delete all data and content.


Afterward, you can set up your phone through your last saved iPhone backup.


If you need further help, please contact Apple Support.


Many thanks!

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i forgot my phone password

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