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My on screen turns black when I plug in the adapter.

I replaced my macbook air's battery and the battery works fine. But when I try to charge the battery, the computer (which is on) turns blank. The moment I remove the adapter, the screen turns back on. Is it a problem with my adpater? Should I change to a new adapter given that my battery is new?

MacBook Air 13″, macOS 13.4

Posted on Oct 28, 2023 1:00 PM

Reply
4 replies

Oct 29, 2023 12:26 PM in response to jo2fr

Hey there!


You need to contact Apple for a battery replacement. Apple batteries aren't designed to be replaced by the end-user, and any battery found on Amazon is almost certainly counterfeit and poorly designed, which can damage your Mac and pose a safety concern.


Please contact Apple Support for an official battery with authorized service: Contact - Official Apple Support.


-Jack

My on screen turns black when I plug in the adapter.

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