Not sure, if I locked it, but have tried pressing the lock key and still not working.. the ipad and Smart Keyboard are less than a year old..
iPad Air, iOS 12
Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
If you continue to experience difficulties, you might be best advised to seek assistance directly from the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and keyboard:
Remove the iPad from the Keyboard - and carefully/gently clean the smart connector contacts on both the iPad and keyboard with a soft pencil eraser (a drafting-film eraser is ideal). Ensure that the contacts on both iPad and keyboard are dirt and dust free - and all debris from the eraser have been removed - before reconnecting the two.
If you continue to experience difficulties, you might be best advised to seek assistance directly from the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and keyboard:
My Smart Keyboard will no longer connect to my iPad Air! I have tried restarting it, cleaning it, but still not working!
