Related Article: If your Apple ID is locked or disabled

My daughter used my iPad 2 with her work account but is no longer working so does not have access to her email to reset the password. I want to wipe the iPad 2 clean. How do I do that?

How do I reset my iPad 2 when I don't have access to the account to reset it?


iPad 2

Posted on Oct 28, 2023 8:34 PM

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1 reply

Oct 29, 2023 6:13 AM in response to BobBob107

If your daughter was signed-in to iCloud with her own AppleID (this presumably being associated with an employer's email address), should the AppleID credentials have been forgotten, you may now have a problem.


If the iPad disabled or Activation Locked, unless you can recover access to the AppleID account the iPad is (and will remain) useless to you.


Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be satisfied:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support


If the AppleID or associated password have been forgotten, they can be recovered here:

https://iforgot.apple.com/


To recover your credentials, you’ll need access to any one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID



My daughter used my iPad 2 with her work account but is no longer working so does not have access to her email to reset the password. I want to wipe the iPad 2 clean. How do I do that?

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