Hardware upgrade

Hey there!

Why would you like to upgrade the memory? If it’s due to poor performance, adding memory won’t help. Rather, I’d recommend following these steps to help diagnose your Mac.

First, share a screenshot of your Mac’s storage information. In the Finder, choose Go > Utilities, then double-click the Disk Utility icon. (Disk Utility is located in the /Applications/Utilities folder.) Alternatively, click Launchpad in the Dock, type Disk Utility in the search field, then click the Disk Utility icon. Once Disk Utility is open, take a screenshot of the information it automatically opens to, which will be your startup disk. Next, select View > Show All Devices in Disk Utility and select the non-indented disk entry—it’s at the top of the hierarchy. Then, take a screenshot of the newly selected entry. Upload all screenshots here. 

Next, use Apple Diagnostics to test your Mac to help determine if there might be a hardware component at fault. When testing is complete, Apple Diagnostics shows the results, including one or more reference codes.

Learn about Apple Diagnostics reference codes

Let us know which reference codes you receive.

Finally, let us know what antivirus, VPN, or cleaning software you have installed. 

-Jack

Hi,

You could find the Apple Authorized Service Provider whom still supports old Macs near you.

Find Locations- Apple